Terms of Service
These Terms of Service are prepared to explain the terms and conditions for the use of refrigerated transport, cold chain logistics, refrigerated vehicle rental, cold storage, and related logistics services offered by Kardan Frigo.
General Provisions
Parties and Scope
These Terms of Service, KARDAN FRIGO AVIATION AND LOGISTICS INDUSTRY AND TRADE LIMITED COMPANY by www.kardanfrigo.com This applies to cold chain transportation and related logistics services offered through internet sites, telephone, email, quotation forms, or similar communication channels.
Individuals or legal entities requesting service from Kardan Frigo shall be deemed to have accepted these terms within the scope of the offer, written approval, operational plan, email correspondence, or contract.
Offer and Approval
Service Request and Approval Process
Service requests are evaluated based on the type of product reported by the customer, product quantity, temperature requirement, pick-up address, delivery address, delivery time, vehicle type, and operation details.
The offer transmitted by Kardan Frigo is valid only within the scope of the relevant request, unless otherwise stated in writing. The service will be initiated after written approval by the parties, acceptance of the offer, or finalization of operations planning.
Customer Responsibility
Customer Liabilities
The customer is responsible for ensuring that the information provided to Kardan Frigo within the scope of the transportation service is accurate, up-to-date, and complete. The customer may be held responsible for operational disruptions that may occur due to incomplete, incorrect, or late reported information.
Commercial Terms
Pricing and Payment
Pricing is determined by service scope, route, vehicle type, temperature requirements, cargo volume, pallet count, waiting time, number of delivery points, and operation duration.
The invoice, method of payment, payment due date, advance payment, waiting fee, additional mileage, additional delivery point, or additional service charges shall be determined within the scope of the offer, contract, or written approval.
| Title | Explanation |
|---|---|
| Offer Price | The specified product is valid for the route, vehicle type, and scope of operation. |
| Ancillary Services | Waiting, multi-point delivery, return load, additional mileage, or extra time may be assessed separately. |
| Payment Term | The payment method and due date shall be determined by the offer or contract between the parties. |
| Invoice | Billing is carried out in accordance with applicable legislation and the commercial agreement between the parties. |
Operating Conditions
Delivery, Waiting, and Delays
Delivery times are operational estimates. Traffic, weather conditions, road conditions, difficulty accessing the vehicle, customs or security checks, loading/unloading delays, receiver-related delays, and force majeure events can affect delivery times.
The customer is responsible for ensuring that products are ready at the loading and delivery points, that relevant personnel are reachable, and that any facility entry/delivery procedures are communicated in advance.
Cold Chain Sensitivity
Temperature, Product Sensitivity, and Shipping Conditions
In refrigerated transport, it is important to prepare the product within the correct temperature range, keep it under appropriate conditions before loading, and accurately report the transportation temperature requirement.
Kardan Frigo plans the appropriate vehicle and operations according to the temperature requirements reported by the customer. The customer may be responsible for product issues that may arise due to the product not being delivered at the appropriate temperature before transport, being packaged incorrectly, or providing incorrect temperature information.
Damage and Notification
Damage, Missing Product, and Notification Process
If visible damage, missing items, packaging defects, or temperature irregularities are detected during delivery, a report must be drawn up at the time of delivery and the situation must be reported in writing to Kardan Frigo.
In cases of delayed, undocumented, or post-delivery claims for damage and shortages, the connection of the incident to the transportation process will be assessed separately.
Force Majeure
Force Majeure and Circumstances Beyond Control
Natural disasters, severe weather conditions, road closures, traffic accidents, official authority decisions, strikes, war, fire, epidemics, security incidents, fuel/energy outages, and similar uncontrollable situations may affect the duration or performance of the service.
In such situations, Kardan Frigo attempts to plan for the safe continuation of operations or an alternative solution by informing the customer as soon as possible.
Privacy and Data Security
Personal Data, Privacy, and KVKK
Personal data processed within the scope of service request, offer, operation, and communication processes are evaluated within the framework of the current legislation, KVKK Disclosure Text, Privacy Policy, and Cookie Policy.
Kardan Frigo is committed to protecting the confidentiality of commercial information, contact details, and operational details belonging to customers and business partners.
Changes
Terms of Service Changes
Kardan Frigo reserves the right to update these Terms of Service in line with service scope, operational processes, regulatory changes, or commercial requirements.
The current Terms of Service will be effective from the date they are published on the website. Users and customers are advised to review the current terms regularly.
Law and Authority
Governing Law and Competent Authorities
The laws of the Republic of Turkey shall apply in the implementation of these Terms of Service. In case of disputes that may arise between the parties, Istanbul Courts and Enforcement Offices shall be deemed competent, unless there is a different written agreement between the parties.
Contact
Terms of Service Contact
For questions regarding terms of service, bidding processes, operational planning, and payment and shipping conditions, you can reach Kardan Frigo through the following contact channels.
